A chaotic journey to.Banff

A very early (6am) start to get an 8.55am flight to Calgary today meant we were pretty tired when we arrived at the magnificent town of Banff. There was chaos at Toronto airport as the check in system had gone down just prior to us checking in. There were about 1000 people with trolleys laden with suitcases not knowing which queue to join, which was very wearing. But as always, things work out and our flight left on time. But we weren't impressed with what was obviously an old and tired aircraft which rattled quite a lot, the movies were limited and slow to load. Pam's earphone socket was broken, and they didn't offer us any food on the 4 hour flight!! On arrival at Calgary we should have been met by a tourguide, but she was nowhere to be seen. After 30 minutes, we eventually bumped into her, but were asked to wait another 90 minutes for the rest of the party to arrive on a separate flight before setting off on our coach transfer to Banff. Things got farcically w...